The founders of Strategic Decisions Group set out to create a culture in which individual judgment transcends static policies and where ability is rewarded with advancement. As a result, SDG has developed a world-class culture with minimal operational constraints and a flat organizational structure. SDG’s aim was and remains to hire the best people and provide them with support and state-of-the-art tools to deliver superior client service.
Client satisfaction remains our key value. We build trusted relationships with our clients and foster a strong client service orientation among our staff members. Our professional, collaborative culture ensures that we bring the best of SDG to each and every client engagement. Our clients cite business value-add and our relationship orientation as major reasons for repeat engagements, which have constituted more than 80 percent of our business since SDG's inception.
SDG's consultants operate from a shared set of core principles, both interpersonally and intellectually, that guide everything we do as well as how we treat our clients and each other. In practice, these principles – surfacing challenging and important problems, applying rigorous processes, engaging in ongoing inquiry, sharing continuous learning, and assuming individual accountability – are infused with a spirit of fun and generosity.
The firm’s dual foundation in business and academia has fostered a collegial, supportive, interdisciplinary culture that continues even today. SDG's professional culture is both entrepreneurial and resourceful. When a challenging client problem arises, consultants across the entire firm will work together to ensure that the best experts and resources within and outside of SDG contribute to clarity of understanding and action. This "learning lab" environment is distinguished by its focus on generating, applying, and sharing our continued learning. SDG's stimulating intellectual environment and our dedication to lifelong learning are two reasons that our staff attrition is well below the management consulting industry's average.